Frequently Asked Questions
Click to open a frequently asked question and answer.
Are heating appliances compatible with salt water chlorination?
For the last 20 years, Zodiac has been using a patented technology associating polyamides and titanium, both of which are totally free from the effects of corrosion. Today over 120,000 appliances have been installed without any corrosion defects. If a salt water chlorination method is being used, it is important to install a check valve between the heater outlet and the salt water chlorinator, to prevent high concentrations of chlorinated water from back siphoning into the heater.
Must my pool be covered (cover, rolling shutter...) or sheltered if it is to be heated?
No, it is perfectly possible to heat an "open air" pool without a cover or a shelter. The power and fuel requirements is similar to heating a house with the windows open! This is why we recommend the use of an insulating cover to limit heat loss to the open air when the pool is being heated. A covered or sheltered pool will reduce the amount of fuel needed and reduce the operating cost. Example: A 400 square foot pool in Tampa, heated to 82F year round could save 50% on the heating bill just by keeping the pool covered for 20 hours a day.
Interested in getting a cover for your pool to save money? Check out our Coverpool products www.coverpools.com
Heater pounding or knocking
1. Look for obstruction or closed valve in system.
2. Check for damaged internal bypass.
3. Variable-speed pump set too low.
4. Dirty filter or baskets.
Igniter lights but does not fire
1. Flip the switch to “on” position.
2. Cycle ignition sequence until air is out of the gas line.
3. Replace gas valve.
4. Check controls for proper operation.
5. Check supply pressure.
Low temperature rise
1. Heater is condensing. Flue product moisture will condense at the start-up until the heater water temperature reaches the normal operating conditions.
2. Faulty or broken Thermal Flow Regulator.
3. Correct the plumbing.
4. TRV failure.
Not enough heat - heater is slow to heat up, heater not maintaining set temperature
1. Gas meter too small.
2. Gas line from meter to heater too small.
3. Correct gas supply pressure to 4.0" W.C.
4. Replace with heater of higher input.
5. Check blower inlet grill for obstruction.
Pump not operating
1. Check circuit breakers and power source.
2. Replace the pump.
3. Recheck wiring.
4. Check time clock setting.
Unstable combustion - heater turns off and on, heater ignites slowly, flame lifts and goes out, short yellow streaked flame
1. Make sure the gas supply matches the gas type
indicated on the rating plate.
2. Correct gas supply pressure to 4.0" W.C.
3. Increase offset gas pressure. Rotate adjustment screw clockwise.
4. Correct gas supply pressure to 4.0" W.C
5. Decrease offset gas pressure. Rotate adjustment screw counter-clockwise.
6. Check offset pressure is set to —0.2” W.C. If this is set properly, connect manometer to blower throat and gas valve port to obtain differential. Make sure the differential value falls within the specified range for the heater size (see Table TBD in the owner's manual).